Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Convenient location
Friendly staff
Limited dining options
Communication issues
7.4/10
Very good
Rooms
7.5
Location
8.0
Service
7.6
Dining
7.4
Guest reviews
7.4/10
based on 11 reviews
8.3
8.3/10 based on 5501 reviews
Anthony
United Kingdom,
April
2024
7.2/10
The hotel rooms were very comfortable and tastefully decorated, though not serviced daily due to staff shortages, requiring guests to get toiletries and fresh towels. The rooms felt a bit smaller than expected, but the proximity to the show venue was convenient.
Rooms
8.0
The rooms were comfortable and tastefully decorated, but not serviced daily due to staff shortages. It was a bit smaller than expected.
Service
7.0
The staff went above and beyond to help, though there were some communication issues when requesting services like room service and housekeeping.
Location
8.0
The hotel was conveniently located near the show venue and a tram stop, with great dining options nearby. However, certain service areas need improvement.
Dining
6.0
The dining experience was a bit hit or miss with a limited selection, but the Harvest Restaurant was absolutely beautiful.
Facilities
7.0
The hotel has facilities such as room service, dry cleaning, housekeeping, laundry, and valet parking. The dining options were a bit limited, but the Harvest Restaurant was a standout.
Convenient location
Limited dining options
Anne
United Kingdom,
March
2024
7.8/10
The hotel has nice rooms but could be noisy due to parties nearby. The service is clean and tidy but can be tight on certain amenities. The location is great for shopping and beach activities. The dining experience is excellent with a wide variety of options. Overall, a convenient stay with some drawbacks to consider.
Rooms
7.0
The recently refitted rooms were nice but had a shower over the bath, which was a bit difficult for me.
Service
6.0
The service was clean and tidy, but they were super tight on getting us a drink and seemed a bit rude and condescending, especially with valet parking.
Location
9.0
The location is perfect for shopping and beach activities, with everything within 1km. Free parking made exploring easier.
Dining
9.0
The dining experience was excellent with the widest variety I've seen, and the price was well worth it.
Facilities
8.0
The facilities were convenient and well-maintained.
Leo
United Kingdom,
November
2023
7.2/10
I had a comfortable stay with a nice view and balcony in the room, although there were some missing amenities like a minibar, magazines, and toothbrush. It was close to the lifts, making it noisy at times from partying guests and lift shaft sounds.
Rooms
7.0
The room had a lovely view and balcony, but lacked some amenities like a minibar and toothbrush. It was a bit noisy due to its proximity to the lifts.
Service
8.0
The service was amazing overall, with friendly and attentive staff. However, there was a lack of greeting upon arrival for valet parking, which required seeking out the option.
Location
6.0
The hotel is located near shopping and dining options, close to Broadbeach restaurants and Pacific Fair. Despite some chaos and construction nearby, the service was great and friendly.
Dining
8.0
The dining experience was excellent with lots of choices, especially for a newly opened venue. However, the buffet could offer more options for variety.
Facilities
7.0
The hotel facilities were decent, providing necessities like room service, dry cleaning, and valet parking.
varied dining options
noisy environment
Stuart
United Kingdom,
September
2023
8.6/10
The hotel was amazing and well worth the extra money, with comfortable and well-appointed rooms that included breakfast, in-house movies, and a mini bar credit. The service was welcoming and friendly, although there were some short interactions around the pool area. The location was great, perfect for enjoying drinks from the bar and walking to favorite shopping centers and beaches. The dining experience was fantastic with fresh food options. The facilities were top-notch overall.
Rooms
9.0
The rooms had everything we needed, were amazing and well worth the extra money. Very comfortable and well-appointed.
Service
8.0
The service was so welcoming and friendly, although there were some short interactions around the pool area.
Location
8.0
The location was great, perfect spot for shopping and beach access, although surrounded by construction at the time.
Dining
9.0
The dining experience was amazing with courteous staff and a great variety of fresh food options.
Facilities
9.0
The facility was well-equipped and served its purpose efficiently.
enjoyable dining
construction surroundings
Jane
United Kingdom,
September
2023
7.6/10
The hotel had a mix of great and not-so-great features. The rooms were quite hot but had a super comfortable bed. The service was top-notch but not consistently friendly across all staff. The location was excellent for me but surrounded by construction. The dining options were good but with some limitations. Despite some flaws, my stay was still enjoyable overall.
Rooms
7.0
The room was quite hot but had an amazing bed that felt like sleeping on a cloud. The bathroom was spacious and wheelchair-friendly.
Service
8.0
The staff were extremely friendly and helpful, making the stay enjoyable. However, not all staff members were equally welcoming.
Location
8.0
The hotel's location was excellent for me, closer to shops and restaurants, but the ongoing construction was a bit of a downside.
Dining
7.0
The dining experience was good overall, although some limitations were present. The facility overlooking the pool was a highlight.
Facilities
8.0
The facilities provided were sufficient for a comfortable stay.
comfortable bed
hot room
Ben
United Kingdom,
June
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious, but unfortunately, they were not serviced properly, with torn bed sheets and a mediocre breakfast experience. On the bright side, having access to the exclusive lounge was a real treat with complimentary drinks and snacks available.
Rooms
7.0
The room was spacious, providing more than enough space for our toddler's inflatable travel bed.
Service
8.0
The staff were responsive to our requests and very helpful throughout our stay.
Location
9.0
The location of the hotel was perfect for attending the Supanova event at the Gold Coast Convention and Exhibition Centre. It was only a 5-minute walk away with beautiful views from the room.
Dining
5.0
The dining experience had its ups and downs. While there was plenty of variety to choose from, there were some disappointments, including being redirected for breakfast after a long wait and an incident of food poisoning.
Facilities
6.0
The hotel facilities were decent overall, but there were some areas that need improvement, such as the breakfast service and maintenance issues in the rooms.
Richard
United Kingdom,
May
2023
8.0/10
The hotel is centrally located, making it easy to travel around with shops, cafes, restaurants, and the beach within walking distance. The modern rooms are vibrant and comfortable with one guest even bringing a pillow down to the front desk to purchase and take home. However, construction near the casino has led to some inconvenience with screws left around.
Rooms
9.0
The rooms are quite modern with a great color scheme, and the comfort level is exceptional.
Service
8.0
The staff members are lovely, clean, and very attentive, although construction activities have caused minor disturbances.
Location
8.5
The central location is perfect for various activities like attending events at the Convention and Exhibition Centre, only a 5-minute walk away.
Dining
7.0
The dining experience was varied and good, although pricing might not match some expectations.
Facilities
8.0
The facilities are wonderful and provide for a comfortable stay for families and solo travelers alike.
David
United Kingdom,
May
2023
7.4/10
The hotel offers stunning panoramic views of the coast, but it was quite noisy due to rowdy guests and lift shaft sounds. Unfortunately, the room wasn't ready for check-in by 3 pm. The reception area and rooms were modern but lacked soundproofing.
Rooms
7.0
The rooms with panoramic views of the coast were modern but noisy.
Service
6.0
The staff are always nice, polite, and helpful; however, the overall customer experience was not exceptional compared to other hotels. Housekeeping went the extra mile to assist with a dress malfunction.
Location
7.0
The location is nice and within walking distance to Pacific Fair. However, there was chaos and litter around the area. A notable staff member, Miho, provided exceptional service.
Dining
9.0
The dining experience was excellent with great variety, and the breakfast offerings were satisfying. Hand-cut steaks were a standout.
Facilities
8.0
On-site facilities are comprehensive with room service, laundry, and valet parking available.
J.
United Kingdom,
May
2023
7.4/10
The hotel had very congested rooms that were posh and had good amenities, except for the coffee from the machines in the gaming room. The service was wonderful, providing quick and easy check-in/out and even a birthday surprise in our room. The location was excellent, although entering and exiting the car park was time-consuming. The dining experience was disappointing, but the Thai dishes were redeeming. Overall, a mixed experience with some positives and negatives.
Rooms
7.0
The rooms were very congested, but posh with good amenities.
Service
9.0
The service was wonderful, with quick and easy check-in/out and a lovely birthday surprise.
Location
8.0
The location was excellent but entering and exiting the car park was time-consuming.
Dining
6.0
The dining experience was disappointing overall, but the Thai dishes were the redeeming feature.
Facilities
7.0
The facilities were adequate for a short stay.
Edward
United Kingdom,
April
2023
7.8/10
The hotel has modern rooms with cool features like auto blinds and push button lights, though the service was a bit lacking at times. The location is excellent near the beach and Pacific Fair shopping center but dining options were a bit slow. Overall, a convenient stay with some room for improvement.
Rooms
8.0
The rooms are tastefully renovated, modern, and have a great color scheme, but there was a slight issue with service when trying to open an adjoining door.
Service
7.0
The service offered some convenience with tasks like opening car doors and handling luggage, but there were some instances where the service fell short of expectations.
Location
9.0
The location is excellent, near the beach and with many dining options nearby, making it easy to explore the Gold Coast.
Dining
7.0
The dining experience had its ups and downs, with some delays in service but offering sumptuous dishes at times.
Facilities
8.0
The facilities provided were adequate for a comfortable stay, with a range of amenities to enjoy.
Ted
United Kingdom,
April
2023
7.8/10
The hotel offers a mixed experience with some highlights like exceptional service but also drawbacks such as slow responses to queries and noisy areas. Rooms are comfortable but have some inconveniences. The dining options are good, especially for families, but may be limited in some sections.
Rooms
7.0
The rooms are comfortable but have some inconveniences like noisy lift and additional fees for pool perks.
Service
9.0
Service is exceptional, although there are minor issues with slow responses to questions.
Location
8.0
The location more than meets our needs, but could improve menu options and reduce noise in common areas.
Dining
8.0
Dining is good overall, especially in Food Fantasy, with varied food options but might be limited in certain sections.
Facilities
7.0
Facilities are comprehensive and suitable for families but have room for improvement.
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